Hotdog Phone

Save your money, don’t build an app

According to a Pew Research study in May 2013, 56% of adults in the US owned a smart phone. So if you build an app you can potentially reach 56% of the population. But some of those are iPhones, some are Android, some are BlackBerry and some are Windows phones, etc. So you really need…

3027793467_2e6efe1d12_o

13% of online sales only happen offline

One of the products we sold when I owned an Internet Service Provider was a wifi hotspot kit for coffee shops, hotels, and other similar locations. The system was pretty straight forward and not very expensive. We spent a lot of time optimizing the website for sales and had a very robust knowledge base and…

Early_302-based_model_464G_Western_Electric_Key_Telephone_Set

Why Hosted PBX providers are ripping you off

I should know. I ran one for 4 years. I actually have run two. In 2009 I founded a small Internet Service provider. The company did well and grew quickly serving very small businesses (5-15 employees). As the business matured we naturally expanded our service offering away from strictly Internet access and launched a business…

plivo

Why I went with Plivo, not Twilio

Plivo has been my favorite phone API platform for awhile. I built my first Plivo project about a year ago because at the time they were the only option to directly integrate with SIP which was great because it allowed us to integrate their service with our existing carrier infrastructure on a very low protocol…

Telephone_Centennial_Issue_1976-13c

Troubleshooting VoIP quality problems

The most common tech support call, the one that every tech dreads, and makes every customer want to throw their phone out the window, is the elusive “Poor call quality.” The problem with most call quality issues is that they are easy to diagnose, but depending on the issue, difficult to fix for most customers.…