Category: VoIP

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Designing Networks for VoIP and Real-Time Communications

Many networks are designed for data traffic. Real-time traffic like voice and video add new requirements for network design, operation, and troubleshooting. Was your network designed for data traffic and then modified to handle...

VoIP and SIP Security 0

A Security Strategy for VoIP Environments

As the move to Internet-based telephony continues, it’s worth considering the potential threats to sensitive data and business intelligence that occur most commonly. When telephony moves online you need to think of the impact...

Building Blocks 0

Intro To Basic SIP Architecture

One of the things that I find causes the most confusion when discussing SIP and VoIP issues is ambiguity around terminology. In this introductory post I’m going to describe and define several of the...

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13% of online sales only happen offline

One of the products we sold when I owned an Internet Service Provider was a wifi hotspot kit for coffee shops, hotels, and other similar locations. The system was pretty straight forward and not...

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Why Hosted PBX providers are ripping you off

I should know. I ran one for 4 years. I actually have run two. In 2009 I founded a small Internet Service provider. The company did well and grew quickly serving very small businesses...

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Why I went with Plivo, not Twilio

Plivo has been my favorite phone API platform for awhile. I built my first Plivo project about a year ago because at the time they were the only option to directly integrate with SIP...

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Troubleshooting VoIP quality problems

The most common tech support call, the one that every tech dreads, and makes every customer want to throw their phone out the window, is the elusive “Poor call quality.” The problem with most...